Thank you for choosing Digitalcreatr for your digital product needs. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.
Digital Products
Due to the nature of digital products, all sales are final, and we do not offer returns or exchanges. Before making a purchase, we encourage you to:
- Carefully read the product description and any available documentation.
- Ensure compatibility with your device or software, as specifications may vary.
- Contact our support team if you have any questions or concerns before making a purchase.
Refunds
We strive to provide high-quality digital products and exceptional customer service. In the rare event that you encounter issues with a product you’ve purchased, please contact our support team promptly. We will work diligently to address and resolve any problems you may encounter.
Refunds may be issued on a case-by-case basis and are subject to the following conditions:
- Valid Issues: Refunds will be considered for issues such as:
- Duplicate purchases.
- Technical issues preventing access to the product.
- Product not as described.
- Request Deadline: Refund requests must be submitted within 30 minutes of the original purchase.
- Support Interaction: Customers must contact our support team to report and attempt to resolve the issue before a refund request will be considered.
- No Refunds for Change of Mind: We do not offer refunds for purchases based on a change of mind or if you’ve already downloaded the digital product.
Contact Us
If you believe you are eligible for a refund or if you have any questions about our return and refund policy, please contact us at support@digitalcreatr.com